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Before using the service, employees must register using one of these two methods:

Registration takes about 5 to 10 minutes. It is recommended that employees register in advance of when services are needed, but registration can also be done the same day. Additional dependents can be added at anytime.

Registration is free and does not commit an employee to using the service. Those who are registered can take advantage of information and resources for parents and families on the Bright Horizons Back-Up Care program website.


Once registered, employees can make reservations online or over the phone (877-242-2737) for backup care.

Reservations can be made up to one month in advance of and up to the day backup care is needed. No more than five consecutive days can be scheduled. Consultants are available 24/7 by phone or online (using number and link above) to assist employees with their backup care needs.